FAQ

Here you can find an answers to the frequently asked questions people have when they are renting a vehicle in Tbilisi or other cities of Georgia at our company.

What kind of documentation does the rental service require?

Valid driver license and passport.

Does Georgia require an international driver's license?

You do not require an international driver's license in order to drive in Georgia if your driver's license is from one of the 67 countries that have signed Vienna Convention. Unless there is a separate agreement about exceptional conditions between Georgia and the country that awarded your driver's license, drivers from other countries that are not on the list require an International Driver's License.

Can I drive in Georgia with a US license?

You can only drive in Georgia with your driver's license if you have a valid International Driving Permit (IDP).

What is included in the rental price?

The daily car rental rate based on a 24-hour rental day starting with the hour you pick up the car, insurance, and all government taxis are included in the rental price.

What kind of insurance is included in rental price?

Rental car, third party liability, drivers and passenger accident insurance is included in the rental price.

Do I need to leave a deposit?

We will hold the amount of $200 in cash as a guarantee to cover any possible damages to the vehicle which are not covered by insurance, or insurance franchise which will be held by the company in regards to reimburse the damage.

What is your cancellation policy? Is there a charge?

There is no cancellation cost at GSS Car Rental as long as you notify the company in advance about it via email or by phone.

What’s the charge for an additional driver?

Additional driver cost is 5 USD per day

May I cross the border to other countries with a rented car?

You may only cross the border to Armenia or Azerbaijan by a rented vehicle, border crossing documentation should be prepared in advance in regards to travel to those destinations.

Where is the office I go to in order to pick up the car I have booked?

You can pick up the car either at the airport or at the company office.

How can I change the details of the confirmed booking?

You should email or call us.

Do I have to go to the office in person to extend my rental period?

You either visit our office, call or send us an email with personal details, asking us for an extension, it isn't possible to extend via our web page for the moment.

What are the payment methods?

Payment can be made either via wire transfer or by cash, Visa and MasterCard are accepted as well.

What happens if the car is damaged, stolen, or in an accident?

In case of a road traffic accident or mechanical or other kinds of damage to a vehicle, the customer must summon patrolling police and document the incident. She/he must also call GSS Car Rental or representative of “ALDAGI” on the following phone number: (995 32) 2444999 and inform insurance agent about the above-mentioned fact, otherwise, the insurance company will disengage itself from the reimbursement obligation.

Do you have restrictions on unlimited mileage?

We don’t have any restrictions on mileage.

What is the petrol policy? Can I return the vehicle with an empty tank?

The company will provide the car with a full tank of fuel, and it should be returned with a full tank, otherwise, missing fuel will be reimbursed by customer.

Will I still be able to have the car if my flight is delayed?

Yes, you will still be able to have the car.

Do you provide child seats?

Yes, we provide child seats, the company should be notified about it in advance, it has an additional cost.

Do you provide GPS devices?

Yes, we provide GPS devices, company should be notified about it in advance, it has an additional cost, but take into account that the devices are not very accurate. We suggest using offline application Maps.me or Google maps and Waze.