FAQs

To rent a car with GSS Car Rental in Tbilisi, Kutaisi, or Batumi, you must present a valid driver’s license and a passport or national ID.

These documents are required at pickup. Make sure your license is valid for driving in Georgia. For more information, contact our team or check license validity on Travelers Handbook page

You do not require an international driver's license in order to drive in Georgia if your driver's license is from one of the 67 countries that have signed Vienna Convention. Unless there is a separate agreement about exceptional conditions between Georgia and the country that awarded your driver's license, drivers from other countries that are not on the list require an International Driver's License. Click to view the list of countries whose driver's licenses are valid for driving in Georgia without the need for an International Driving Permit (IDP)

If you're visiting Georgia with a US driver’s license, you must also carry a valid International Driving Permit (IDP) to legally drive. This applies to car rentals across Tbilisi, Batumi, Kutaisi, and all regions of Georgia. Always have both documents with you when renting a car.

The daily car rental rate based on a 24-hour rental day starting with the hour you pick up the car, insurance, and all government taxis are included in the rental price.

We will hold the amount of $200 in cash as a guarantee to cover any possible damages to the vehicle which are not covered by insurance, or insurance franchise which will be held by the company in regards to reimburse the damage.

There is no cancellation cost at GSS Car Rental as long as you notify the company in advance about it via email or by phone.

The second driver is free of charge; any other additional drivers will cost 5 USD daily

You may only cross the border to Armenia or Azerbaijan by a rented vehicle, border crossing documentation should be prepared in advance in regards to travel to those destinations.

You can either pick up the car from the company office at 11 Abel Enukidze Street, or we can deliver it to your hotel, also we can meet you in the airport and handed over the car at the Airport parking lot.

You can easily update your booking details in one of the following ways:

• Visit your Booking Confirmation Page using the link sent to your email. There, you can edit personal information, pickup time, or return details directly.
• If you prefer, you can contact our support team by email or phone, and we’ll adjust the reservation for you.

We recommend making changes at least 24 hours in advance. GSS Car Rental offers flexible car rental services in Tbilisi, Kutaisi, and Batumi, making trip planning in Georgia stress-free.

You don’t need to visit our office in person to extend your rental. At GSS Car Rental, we make it easy for travelers to extend car hire across Tbilisi or any other Georgian city. Just contact us by phone or email with your name and booking details. Our team will review your request and update your rental agreement promptly. Whether you're enjoying a longer stay in Batumi, Kutaisi, or exploring the Caucasus Mountains, we’re ready to adjust your reservation quickly and hassle-free.

Payment can be made either via wire transfer or upon car pick-up by card, Visa and Mastercard are accepted.

In case of a road traffic accident or mechanical or other kinds of damage to a vehicle, the customer must summon patrolling police and document the incident. She/he must also call GSS Car Rental or representative of “ALDAGI” on the following phone number: (995 32) 2444999 and inform insurance agent about the above-mentioned fact, otherwise, the insurance company will disengage itself from the reimbursement obligation.

We don’t have any restrictions on mileage.

The company will provide the car with a full tank of fuel, and it should be returned with a full tank, otherwise, missing fuel will be reimbursed by customer.

Yes, your car rental with GSS Car Rental in Tbilisi will remain valid even if your flight is delayed. We monitor flight arrival times and ensure your vehicle is ready when you land. Just make sure to provide your correct flight number during booking. If delays occur, our team will adjust the pick-up time accordingly, whether it’s at Tbilisi International Airport or other major arrival points in Georgia.

This flexibility ensures that travelers arriving from abroad can rely on us for stress-free airport car rental services in Georgia.

Yes, GSS Car Rental offers child seats for all types of vehicles, including sedans, SUVs, and minivans. To ensure proper safety, please let us know your child’s weight in advance so we can provide the correct size of seat. Whether you’re picking up your rental car in Tbilisi, Kutaisi, or Batumi, we ensure that families traveling in Georgia have the necessary child safety equipment available on request.

We do not offer standalone GPS devices for rent. Instead, we recommend using popular smartphone navigation apps like Google Maps or Waze, which work very well in Georgia. These apps provide real-time traffic updates and offline maps. Mobile internet coverage in Georgia is strong, even in remote mountain areas like Kazbegi, Mestia, or Vardzia. You can easily purchase a local SIM card with internet access at Tbilisi or Kutaisi international airports. This makes using your phone for navigation more convenient and reliable than outdated GPS units.